The fastest way to reach us is by email. We aim to respond to support requests within two business days.
Contact support
Email wwjs@peaqteq.com with a description of what happened. If possible, include your device model, operating-system version, WWJS app version, and a screenshot of the issue. Please do not send passwords, payment-card details, or other sensitive information.
WWJS Support
wwjs@peaqteq.com
Typical response time: within two business days
Audio help
The prayer audio does not start
Confirm that your device is connected to the internet, raise the media volume, and try the prayer again. If it still does not play, close and reopen WWJS, then check the App Store or Google Play for an available update.
Playback stops or buffers
Try switching between Wi-Fi and mobile data. WWJS remembers your playback position on your device, so you can reopen the prayer and continue from where you stopped.
Daily reminders
Open Settings in WWJS and select Daily reminder to enable, disable, or change your reminder time. If reminders are enabled but do not appear, open your device’s Settings app and confirm that notifications are allowed for WWJS.
Subscriptions and purchases
Restore an existing subscription
Open the WWJS subscription screen and select Restore purchases. Make sure your device is signed in to the same Apple Account or Google Account used for the original purchase.
Manage or cancel a subscription
Apple subscriptions are managed in your device’s Settings under Apple Account → Subscriptions. Google Play subscriptions are managed under Payments & subscriptions → Subscriptions in Google Play. Apple or Google handles billing, cancellations, and eligible refund requests.
If a completed purchase is not recognized after restoration, email us with the product and approximate purchase date. Do not send full payment details.
Progress and app data
Favorites, completed prayers, preferences, and playback progress are stored on your device. They may be removed if you uninstall WWJS, clear its app data, or use the reset option in Settings. Resetting progress cannot be undone.
Privacy requests
Read our Privacy Policy for information about how WWJS handles data. Privacy questions or requests may be sent to wwjs@peaqteq.com.
WWJS provides devotional content and is not an emergency, medical, or crisis service. If you or another person may be in immediate danger, contact local emergency services.